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Frequently Ask Questions

Q. How does the site work?
A. You can browse the site or use our search engine to find your desired products. You can
then add them to your shopping bag and click on place order. You let us know your
address, select a delivery time – and voila, you are done.  A Courier representative will then
deliver your order right to your home or office.


Q. How much do deliveries cost?
A. There is a BDT 60 delivery fee if the order in dhaka city or more. If the order is out of
Dhaka, BDT 100 or more delivery fee.


Q. How can I contact you?
A. You can always call +880-1915050995,+880-1920020061 or mail us at
megahaatbd@gmail.com.


Q. How long do the deliveries take?
A. We are serving with 24-48 Hours Delivery Service For Dhaka city. we are currently
delivering within 12 hours timeframe.  You can also specify a convenient time and we will
send the products during that time.


Q. What are your delivery hours?
A. We deliver from 12 pm to 8 pm every day. You can choose from available slots to find
something that is convenient to you.


Q. How do I know when my order is here?
A. A MegaHaat representative will call you as soon as they are at your house to let you
know about your delivery.


Q. How do I pay?
A. We accept cash on & condition delivery. we also have Online Credit Card and Online
Bkash service(service will under processing).


Q. Do you serve my area?
A. We are currently serving all of Dhaka city by inter dhaka city third party courier & out of
dhaka by local courier (like SA paribahan).


Q. My order is wrong. What do I do?
A. Please Immediately call +880-1915050995, 01920020061 and let us know the problem.


Q. What if the item is out of stock?

A. We hold our own inventory in 9 of our warehouses , so we rarely run of out stock.
However, we will try our best to source what you need. If we cannot find it, we will sms/call
you and let you know what substitutes are available.

Q. What about the prices?
A. Our prices are our own but we try our best to offer them to you at or below market prices.
Our prices are the same as the local market and we are working hard to get them even
lower! If you feel that any product is priced unfairly, please let us know.


Q. How do you deliver?
A. We use our own fleet & With third party courier to deliver. Our goal is to deliver the
products to your place on time.


Q. What is your discounting policy?
A. We try to provide the best deals in Dhaka and many of our products are already
discounted below the maximum retail price (MRP). We also offer discount codes under
special circumstances, which are applied on the MRP. On any given product, we can only
apply one type of discount. We always consider the best discount available to the customer.
For example: If the MRP of a product is Tk. 100 and our list price is Tk. 92 -- the product is
already sold at a 8% discount. This means that if user applies a discount code for 5%
discount, we will still consider the best discount available to the user and sell the product at
Tk. 92.


Q.  Can I order over the phone?
A. Absolutely. Our hotline is +880-1915050995,01920020061.


Q. What about quality?
A. We try our best to source the best quality items for you .


Q. How are you sourcing your products?
A. First of all we import many items.We have deals with whole-sellers, manufacturers and
importers. We only sell authentic products.


Q. Should I tip the delivery representative?
A. Tips are not required. But our delivery team members appreciate recognition for their
hard work. Delivery representatives keep the entire tip amount.

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    Address : 132,Arambag(Near Fakirapool jame mosjid),Motijheel,Dhaka-1000
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    Phone : +88027194524
    Mobile : +88 01915050995
    Mobile : +88 01920020061
    Mobile : +88 01763685111
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